Comments on: Pongo Reviews http://www.jobgoround.com/resume-builder/pongo-reviews/ Job Search Success Tue, 31 Jan 2012 19:44:09 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Oreo http://www.jobgoround.com/resume-builder/pongo-reviews/comment-page-1/#comment-9249 Oreo Fri, 29 Apr 2011 20:40:50 +0000 http://www.jobgoround.com/?p=328#comment-9249 The resumes created by this website are not professional. The number of templates and fonts is very limited and once downloaded into word it is very difficult to work with. Customer service refused to issue me a refund and when I asked to speak to a supervisor I was trasferred to a voice mail. I called back and the original person I spoke to did not cancel my membership as requested. I was able to purchase a much better template on another website for 1/2 of the cost. Also, thier cover letters are very generic. Would not recommend to anyone, you can do much better The resumes created by this website are not professional. The number of templates and fonts is very limited and once downloaded into word it is very difficult to work with. Customer service refused to issue me a refund and when I asked to speak to a supervisor I was trasferred to a voice mail. I called back and the original person I spoke to did not cancel my membership as requested. I was able to purchase a much better template on another website for 1/2 of the cost. Also, thier cover letters are very generic. Would not recommend to anyone, you can do much better

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]]> By: Jeff Provost http://www.jobgoround.com/resume-builder/pongo-reviews/comment-page-1/#comment-4422 Jeff Provost Tue, 30 Nov 2010 17:04:12 +0000 http://www.jobgoround.com/?p=328#comment-4422 Hello Hwitzer, this is Jeff, the Customer Support Manager for Pongo Resume. I'm really sorry that you had a difficult time getting in touch with us to cancel your account. We have 7 Customer Support Specialists available Monday - Friday 9am - 5pm Eastern time via Phone, Chat and Email to handle questions about using our site, offer tips and advice to make your resume and cover letter the best they can be, and to make changes to your account status. There may be times when we can't get to your call right away while we're open and we make every effort to return each call by the end of the business day, and usually within 2 hours. If it's outside of our normal business hours we do have the option to email our support team directly from our site and we respond to these requests first thing the next morning, including weekends. Feel free to give me a call at 866-486-4660 x3841 if you'd like to discuss your specific issue in more detail and I'll be happy to help. Thank you, and again, I apologize for the issues you had getting in touch with our team. Hello Hwitzer, this is Jeff, the Customer Support Manager for Pongo Resume. I’m really sorry that you had a difficult time getting in touch with us to cancel your account. We have 7 Customer Support Specialists available Monday – Friday 9am – 5pm Eastern time via Phone, Chat and Email to handle questions about using our site, offer tips and advice to make your resume and cover letter the best they can be, and to make changes to your account status. There may be times when we can’t get to your call right away while we’re open and we make every effort to return each call by the end of the business day, and usually within 2 hours. If it’s outside of our normal business hours we do have the option to email our support team directly from our site and we respond to these requests first thing the next morning, including weekends. Feel free to give me a call at 866-486-4660 x3841 if you’d like to discuss your specific issue in more detail and I’ll be happy to help. Thank you, and again, I apologize for the issues you had getting in touch with our team.

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]]> By: Hwitzer http://www.jobgoround.com/resume-builder/pongo-reviews/comment-page-1/#comment-4127 Hwitzer Thu, 18 Nov 2010 16:19:07 +0000 http://www.jobgoround.com/?p=328#comment-4127 These people do make a nice product but dont count on anyone helping you cancel your subscription! These people have been avoiding me for 3 months. When you call their customer service number you can NEVER speak to anyone, you have to leave a message which they only call back at really strange hours if they call back at all. I have left MANY messages they have called back twice and I missed them both times because it was a week after my last call. I started hiting the directory in order to talk to someone live and when I did reach someone they transfer me to the customer service voice mail. I made one person get someone live for me and I waited for five minutes and the phone went dead. Do not give them your money if you ever want to stop at some point!!

These people do make a nice product but dont count on anyone helping you cancel your subscription! These people have been avoiding me for 3 months. When you call their customer service number you can NEVER speak to anyone, you have to leave a message which they only call back at really strange hours if they call back at all. I have left MANY messages they have called back twice and I missed them both times because it was a week after my last call.

I started hiting the directory in order to talk to someone live and when I did reach someone they transfer me to the customer service voice mail. I made one person get someone live for me and I waited for five minutes and the phone went dead.

Do not give them your money if you ever want to stop at some point!!

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